Your customers call when they need help — not when it's convenient for your team. Voxty.ai inbound AI agents answer every call in under 2 seconds, 24 hours a day, 7 days a week, handling enquiries, bookings, and support with the warmth and intelligence of your best human agent.
Inbound AI voice agents from Voxty.ai are deployed as the first point of contact for your business. They handle the full range of inbound call types — customer service, appointment booking, sales enquiries, technical support, and more — with consistent quality, zero hold times, and a full audit trail of every interaction.
Handle order enquiries, account questions, complaints, and general support calls autonomously. Escalate complex cases to human agents with full context and transcripts.
Book, reschedule, and cancel appointments directly into your scheduling system. Send automated reminders and handle no-show follow-up — reducing missed appointments by up to 40%.
Qualify inbound sales leads against your criteria, answer product questions, and route high-quality prospects to your sales team as warm, pre-qualified leads — dramatically improving sales productivity.
Handle common technical issues with a structured troubleshooting flow. Resolve the majority of Tier 1 issues autonomously and escalate Tier 2+ issues with full diagnostic context.
Handle hotel reservations, restaurant bookings, and event registrations — checking availability, confirming bookings, processing payments, and sending confirmations automatically.
When your office closes, Voxty.ai stays open. Urgent calls are escalated to on-call staff; routine requests are queued for morning follow-up with full transcripts and structured summaries.
Every call is answered in under 2 seconds — eliminating hold times and the frustration that drives customers to competitors.
Advanced NLU handles accents, interruptions, background noise, and conversational language — not just scripted responses to specific keywords.
Real-time access to your customer data, booking systems, and knowledge bases — enabling the agent to provide personalised, accurate responses without human intervention.
Complex queries, distressed callers, and situations requiring human judgment are escalated immediately — with a full context brief so the human agent can pick up seamlessly.
Handle inbound calls in 30+ languages with native-quality pronunciation — serving diverse customer bases without separate staffing.
Every call is recorded, transcribed, and analysed. Track resolution rates, escalation patterns, peak hours, and customer satisfaction — with actionable insights to continuously improve performance.
"We went from answering 65% of inbound calls to 99.4% overnight. Our customers stopped complaining about hold times, our team stopped being overwhelmed, and our NPS score increased by 28 points in the first quarter."
A standard inbound deployment takes 5–7 business days, including integration setup, call flow configuration, voice model selection, and testing. Expedited 48-hour deployments are available on Scale and Custom plans.
Yes. Voxty.ai inbound agents handle unlimited concurrent calls — there's no busy signal, no queue, and no hold time regardless of call volume spikes.
The agent escalates to a human agent with a full context brief — including the caller's name, query summary, and conversation transcript. The human agent can pick up the conversation without the customer repeating themselves.
Yes. We can port your existing number to Voxty.ai or configure call forwarding from your current provider — no disruption to your existing number or customer communications.