Healthcare practices miss 35% of inbound calls during peak hours. Every missed call is a missed appointment, a frustrated patient, and lost revenue. Voxty.ai deploys fully managed AI voice agents that answer every call instantly — 24/7 — handling appointment booking, prescription refill requests, lab result inquiries, and insurance verification with clinical precision.
The challenges that are costing healthcare businesses revenue every single day.
The average medical practice misses 1 in 3 inbound calls during peak hours
Patients who can't reach you on the first try call a competitor — 67% never call back
Front desk staff spend 40% of their day on repetitive phone tasks that could be automated
After-hours calls go to voicemail, creating a backlog that overwhelms staff every morning
Manual appointment scheduling leads to double-bookings, no-shows, and revenue leakage
Voxty.ai voice agents are trained on healthcare workflows. They understand medical terminology, navigate appointment types, verify insurance, and escalate urgent calls to human staff — all while sounding indistinguishably human.
Patients call at any hour to book, reschedule, or cancel appointments. The agent checks availability in real time, confirms the booking, and sends SMS/email reminders — reducing no-shows by up to 40%.
Automate the entire refill intake: patient name, DOB, medication, pharmacy preference. Route to the prescribing physician's queue with a structured summary — no more sticky notes or callback chaos.
Patients calling for results are authenticated, given appropriate information based on your protocols, and escalated to clinical staff for anything requiring interpretation — keeping your team focused on care, not calls.
Collect patient insurance details, verify coverage eligibility via API integration, and flag discrepancies before the appointment — eliminating billing surprises and reducing claim rejections.
All call flows are designed with patient privacy in mind. No PHI is stored unnecessarily, and escalation protocols ensure sensitive information reaches only authorised staff.
Native integrations with Epic, Athenahealth, Kareo, and other major platforms. The agent reads and writes appointment data directly — no manual re-entry.
Symptom-based triage logic routes urgent calls to on-call staff immediately, while routine inquiries are handled autonomously. Configurable escalation thresholds per your clinical protocols.
Serve diverse patient populations in their preferred language. Voxty.ai supports 30+ languages with native-quality pronunciation and cultural nuance.
When your practice closes, Voxty.ai stays open. Urgent calls are escalated to your on-call line; routine requests are queued for morning follow-up with full transcripts.
Track call volume, resolution rates, appointment conversion, and patient satisfaction scores. Identify peak hours, common inquiry types, and staff escalation patterns.
"We were losing 30+ appointments per week to missed calls. After deploying Voxty.ai, our answer rate went from 61% to 99.4% and our front desk team finally has time to focus on patients in the room. The ROI was visible within the first month."
Voxty.ai is designed with HIPAA-awareness as a core principle. Our call flows minimise PHI collection, all data is encrypted in transit and at rest, and we provide BAA agreements for healthcare clients.
We integrate natively with Epic, Athenahealth, Kareo, DrChrono, Practice Fusion, and most major EHR/PMS platforms via HL7 FHIR APIs. Custom integrations are available on the Scale and Custom plans.
Yes. Emergency triage logic is built into every healthcare deployment. Calls matching emergency criteria are immediately transferred to 999/911 or your designated emergency line, with a simultaneous alert to your on-call staff.
A standard healthcare deployment takes 5–7 business days. This includes EHR integration, call flow configuration, voice model selection, and a testing phase with your team before going live.