Law firms lose 40% of potential clients because their intake process is slow, inconsistent, and dependent on busy fee earners. Every missed call, every delayed callback, every poorly qualified enquiry is a client who chose a competitor. Voxty.ai automates your entire intake process — qualifying prospects, booking consultations, and capturing the information your fee earners need before they pick up the phone.
The challenges that are costing legal services businesses revenue every single day.
Fee earners are interrupted by intake calls that could be handled by a trained receptionist
Enquiries received after hours go to voicemail — the prospect calls another firm by morning
Intake quality is inconsistent — different receptionists ask different questions, missing critical information
Consultation no-shows waste fee earner time — manual reminder calls are sporadic
Prospects who enquire but don't convert immediately are rarely followed up systematically
Voxty.ai acts as your always-on intake specialist — asking the right questions, qualifying the case, booking the consultation, and delivering a structured brief to your fee earner before the meeting. Consistent, professional, and available 24/7.
Every enquiry is handled with a structured intake interview — practice area, nature of matter, urgency, conflict check questions, and funding arrangement. A full brief is delivered to the appropriate fee earner before the consultation.
Qualified prospects are booked directly into your fee earner's diary — with automated reminders at 48 hours and 2 hours before the appointment. No-show rates drop significantly with consistent reminder protocols.
Prospects calling outside office hours receive a professional response, complete a full intake interview, and are booked for a morning consultation — ensuring no enquiry is lost to a voicemail.
Prospects who enquired but didn't book a consultation are automatically called at day 2, 5, and 10. The agent answers questions, addresses hesitations, and books the consultation — recovering revenue from your enquiry pipeline.
Native integrations with Clio, Practice Panther, MyCase, and major PMS platforms. Matters are created automatically from intake data — no manual re-entry.
Intake questions include conflict check data collection. Information is structured for easy review by your conflicts team before the consultation is confirmed.
The agent collects the identification and source of funds information required for AML compliance — delivered in a structured format for your compliance team to review.
Enquiries are routed to the appropriate practice area team based on the nature of the matter — family, commercial, property, employment — with practice-specific qualification questions.
All call flows are designed with legal professional privilege in mind. Data handling meets SRA requirements and GDPR obligations for sensitive personal data.
The agent can provide indicative fee ranges and funding options (fixed fee, hourly rate, conditional fee) based on the matter type — setting appropriate expectations before the consultation.
"Our intake was our biggest weakness — inconsistent, slow, and dependent on whoever answered the phone. Voxty.ai transformed it overnight. Every enquiry is now handled professionally, every consultation is pre-qualified, and our fee earners arrive prepared. Conversion rates are up 40%."
All call flows are designed with confidentiality in mind. The agent collects only the information necessary for qualification and routing. Full call recordings and transcripts are stored securely and accessible only to authorised staff.
The agent collects the names of all parties involved in the matter as part of the intake process. This information is delivered in a structured format for your conflicts team to review before the consultation is confirmed.
Yes. We have a native Clio integration that creates matters automatically from intake data. We also integrate with Practice Panther, MyCase, and most major practice management platforms.
Our sensitivity protocols detect distress indicators and adjust the agent's tone and approach accordingly. For highly distressed callers, the agent escalates to a human immediately with a full context brief.