Insurance contact centres handle millions of repetitive calls — policy renewals, claims status updates, coverage enquiries, and payment processing — that consume agent time and drive up operational costs. Voxty.ai automates these interactions at scale, reducing cost-per-call by 70% while maintaining the empathetic, human-quality conversations that build policyholder trust.
The challenges that are costing insurance businesses revenue every single day.
Insurance contact centres handle 60–70% routine calls that don't require human expertise
Renewal campaigns require massive seasonal staffing that's expensive and inconsistent
Claims status calls — the most common inbound enquiry — consume 30% of agent time
Policyholders who can't reach you at renewal time switch to competitors
Manual outbound renewal campaigns have low contact rates and inconsistent messaging
Voxty.ai handles your highest-volume, lowest-complexity calls with perfect consistency — freeing your human agents to focus on complex claims, high-value renewals, and situations that genuinely require empathy and expertise.
Automated outbound renewal calls 30, 14, and 7 days before expiry. The agent presents the renewal quote, answers coverage questions, processes payment, and sends confirmation — all without human intervention. Escalates price objections to retention specialists.
Policyholders calling for claims updates are authenticated, given accurate status information from your claims system, and guided through next steps. Reduces inbound call volume to claims handlers by 55%.
Prospects and policyholders asking about coverage options are guided through a structured needs assessment, given accurate product information, and transferred to a sales agent with a full brief — dramatically improving conversion rates.
Automated outbound calls for missed payments — personalised by policy type, payment history, and customer value. The agent processes payments over the phone via secure IVR, reducing lapse rates significantly.
Native integrations with Guidewire, Duck Creek, Applied Epic, and major PMS platforms. Real-time access to policy data, claims status, and payment history.
PCI-DSS compliant payment collection over the phone. The agent pauses recording during card entry and processes payments via your existing payment gateway.
All call flows meet FCA, PRA, and GDPR requirements. Mandatory disclosures are delivered consistently on every call, with full audit trails for regulatory reporting.
Distressed callers — particularly in claims situations — are identified through real-time sentiment analysis and immediately escalated to specialist human agents with full context.
The agent is trained on your full product portfolio — home, motor, life, commercial — and can answer detailed coverage questions accurately without transferring to a human.
Track renewal conversion rates, claims deflection, payment collection, and agent escalation patterns. A/B test messaging and timing to continuously improve campaign performance.
"Our renewal season used to require hiring 40 temporary agents every year. Last year we ran the entire renewal campaign with Voxty.ai and a team of 8 retention specialists handling escalations. Renewal rates improved by 28% and our cost-per-policy renewed dropped by 65%."
Yes. We support PCI-DSS compliant payment collection via secure IVR. Call recording is automatically paused during card entry and resumed after — meeting all regulatory requirements.
The agent handles status updates and routine enquiries autonomously. For complex situations — disputed claims, legal involvement, significant distress — it escalates immediately to a specialist with a full context brief.
Absolutely. Each product line (home, motor, life, commercial) can have its own tailored script, pricing logic, and escalation rules. We configure each flow to match your exact sales and retention processes.
A standard insurance deployment takes 7–10 business days. For urgent seasonal deployments, we offer an expedited 3-day setup on the Scale and Custom plans.